“Make your customers matter”

CUSTOMER CENTRICITY

If our intent is to really put our customers in the center of our businesses, then it is essential to involve them to understand them, to inspire them to motivate them and to give them the experience they deserve to earn their trust.

EXPERIENCE DRIVEN TRANSFORMATION

In a world where change is a constant, we need to continually change with it. Our strategies, ability to execute and how we communicate with our internal and external customers determine what they experience. Experience is a moment of truth and therefore always true, it steers our perception and defines our behaviour.

our mission

“To enable expertise driven companies create positive, memorable & sustainable customer experiences”

retention

customer journey

aquisition

our services

TEoC provides customer experience services such as consulting, workshops, training, speaking & tooling to medium, large and multi-national companies in Europe & North America.

Our focus is helping business to business technology & expertise driven companies with their acquisition, customer journey and retention strategies through customer experience driven positioning and behaviour.

strategy & research

consulting & workshops

Training & Speaking

Partnerships mean a lot to us at TEoC, more than a collection of company logo’s. It means we trust the companies we work with to have the same passion for “customer experience” as we do. The companies we work with are customer & project dependent.

Strategic objectives, functional needs, location and business culture all play significant roles in our partner agreements.

Partnerships mean a lot to us at TEoC, more than a collection of company logo’s. It means we trust the companies we work with to have the same passion for “customer experience” as we do. The companies we work with are customer & project dependent. Strategic objectives, functional needs, location and business culture all play significant roles in our partner agreements.

Our customers

Powersessie HNK & TEoC

Welcome to the TEoC Blog, thank you for your interest in The Experience of Customers. The TEoC Blog is focused on customer experience from several perspectives, strategy, innovation, behaviour and workplace transformation. HNK wil een vibe creëren waarbij leden niet...

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Involve to Evolve…

Welcome to the TEoC Blog, thank you for your interest in TEoC. The TEoC Blog is focused on customer experience from several perspectives, strategy, innovation, behavior or anything along the way that seems to be interesting to share. The Internet of Things (IoT) is...

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Ready for everything…

Welcome to the TEoC Blog, thank you for your interest in TEoC. The TEoC Blog is focused on customer experience from several perspectives, strategy, innovation, behavior or anything along the way that seems to be interesting to share. The joys of youth. Limitless...

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Nov 21th: Judge International Customer Experience Award 2019

Location is the Movenpick Hotel, Amsterdam More info at https://internationalcxawards.com/ Interested? Please contact David Savage directly:
Founded by David Savage, TEoC is the result of years of experience in the world of technology, marketing & business development.

A few years ago, I came to the realization that expertise loves to talk with expertise, it’s human nature, but often times bad for business. Why is that? Expertise is all too often buried in acronyms, jargon, subject complexity, personal ego’s & objectives. If we approach things from an expert perspective, we can lose sight of the big picture.

The big picture is where customers decide whether or not you are worth their attention. Customers want to feel like they matter!!! To do so we must communicate with them, not to them. To do so we must understand what is relevant.  To understand their stakeholders and the true needs and objectives of their customers.

So that’s really where the idea for TEoC was born. What are the questions that need to be asked that will lead to more satisfied customers? What drives your strategy and what are the possibilities of innovation & behaviour?

Together with you we want to focus on creating an understanding of possibilities. That said, that something is possible doesn’t necessarily mean it is relevant to your customers. Together, let’s create the experience necessary to help you better connect your customer’s needs & objectives with your promises. At the end of the day, that’s what will resonate.

Phone

Mobile +31 650 295 330

Landline via Skype for Business +31 85 002 0428

email

Address

TEoC
Europalaan  28D
5232 BC ‘s-Hertogenbosch, NL

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