“Make your customers matter”
WHY DO WE DO WHAT WE DO?
“To enable commercial and non-profit organisations to exceed their objectives by creating positive, memorable & sustainable customer experiences”
Customer Experience Based Research & Consulting
Customer Experience Based Research & Consulting is all about asking the questions that need to be asked to gain the knowledge necessary to drive value to your customers.
- Customer Focus Interviews, both internally and externally
- Customer Journey Workshops to gain insights and to assess needs & requirements
- Customer Experience Strategy & Development
Customer Experience Based Selling
Customer Experience Based Selling is all about applying the learnings and strategies developed through Customer Experience Based Research & Consulting.
- Direct & Indirect Sales Trainings & Workshops based upon Customer Experience as the driver
- Customer Acquisition, Retention & Loyalty Program Development up to and including Experience Centre Development
- Keynote Speaker & Workshop Facilitation Services
Customer Experience Based Transformation
Experience Based Transformation is all about Cultural & Business Transformation achieved through the development and adoption of core values, strategies and technologies.
- Customer and/or Vendor specific Workshops, Training & Adoption programs
- Customer Success Management Workshops
- Customer and Core Value Development Workshops
TEoC provides customer experience services such as customer focus interviews, consulting, workshops, training, speaking & event facilitation to medium, large and multi-national companies in Europe & North America.
Customer Journey Mapping
consulting & workshops
Training & Speaking
Partnerships mean a lot to us at TEoC, more than a collection of company logo’s. It means we trust the companies we work with to have the same passion for “customer experience” as we do. The companies we work with are customer & project dependent.
Strategic objectives, functional needs, location and business culture all play significant roles in our partner agreements.
Partnerships mean a lot to us at TEoC, more than a collection of company logo’s. It means we trust the companies we work with to have the same passion for “customer experience” as we do. The companies we work with are customer & project dependent. Strategic objectives, functional needs, location and business culture all play significant roles in our partner agreements.
A few years ago, I came to the realization that expertise loves to talk with expertise, it’s human nature, but often times bad for business. Why is that? Expertise is all too often buried in acronyms, jargon, subject complexity, personal ego’s & objectives. If we approach things from an expert perspective, we can lose sight of the big picture.
The big picture is where customers decide whether or not you are worth their attention. Customers want to feel like they matter!!! To do so we must communicate with them, not to them. To do so we must understand what is relevant. To understand their stakeholders and the true needs and objectives of their customers.
So that’s really where the idea for TEoC was born. What are the questions that need to be asked that will lead to more satisfied customers? What drives your strategy and what are the possibilities of innovation & behaviour?
Together with you we want to focus on creating an understanding of possibilities. That said, that something is possible doesn’t necessarily mean it is relevant to your customers. Together, let’s create the experience necessary to help you better connect your customer’s needs & objectives with your promises. At the end of the day, that’s what will resonate.
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