European Customer Centricity Awards – September 21st & 22nd 2020: Budapest, Hungary (speaker & judge)
Interested? Please contact David Savage directly:
Nov 21th: Judge International Customer Experience Award 2019
Interested? Please contact David Savage directly:
Okt 29, Nov 5 & Dec 11: Experience Based Strategy Workshop (drieluik) bij HNK
Location is HNK Utrecht CS
Okt 29, Nov 5 & Dec 11
Experience Based Strategy Workshop in cooperation with HNK in Utrecht, Central Station
Interested? Please contact David Savage directly:
Powersessie HNK & TEoC
Welcome to the TEoC Blog, thank you for your interest in The Experience of Customers.
The TEoC Blog is focused on customer experience from several perspectives, strategy, innovation, behaviour and workplace transformation.
HNK wil een vibe creëren waarbij leden niet puur komen om te werken, maar ook de kansen tot samenwerking en synergie optimaal benutten. In samenwerking met TEoC (The Experience of Customers) wordt ‘The Experience Based Strategy Workshop’ georganiseerd. Met de workshop zul je worden geïnspireerd, gemotiveerd en geactiveerd om naar klantbeleving te kijken als vertrekpunt, niet als eindstation.
Deze workshop bestaat uit drie delen en vindt plaats op 29 oktober, 5 november en 12 november in de ochtend, bij HNK Utrecht CS. Door gezamenlijk met het onderwerp klantbeleving aan de slag te gaan, kunnen de leden van HNK kostenloos meer met en voor elkaar betekenen.
Ben jij er ook bij? Vragen en/of aanmeldingen kun je mailen naar info@teoc.nl.
Interested? Please contact us!
Nov 15th: Experience Based Selling Workshop in cooperation with DST
Location is Amsterdam
Further details to be announced soon!
Experience Based Selling Workshop in cooperation with DST in Amsterdam on November 15th, 2018. Further details to be announced soon!
Interested? Please contact David Savage directly:
Nov 20th: Judge International Customer Experience Award 2018
Interested? Please contact David Savage directly:
Involve to Evolve…
Welcome to the TEoC Blog, thank you for your interest in TEoC.
The TEoC Blog is focused on customer experience from several perspectives, strategy, innovation, behavior or anything along the way that seems to be interesting to share.
The Internet of Things (IoT) is making inroads to our daily lives (e.g. refrigerators ordering food automatically), automated processes are often times more efficient and provide a more consistent service (e.g. grocery cart scanners are replacing cashiers and check-out lines). Artificial intelligence is becoming very real and algorithms defined by critical mass often times dictate the information we are presented with. Our experiences are often times predefined, therefore our truths are influenced before our minds are consciously aware of what is going on. Humanity is to an extent being automated.
MAKE YOUR CUSTOMERS MATTER is the mantra of TEoC, and yes I am referring to the human factor more than anything else. Part of that is understanding of why we do the things we do. The reality is that business profitability is a major driver of present day innovations, and that is to an extent, dehumanising. It doesn’t have to be that way though… if people understand how they can continue to contribute through focusing on the possibilities of tomorrow instead of what they miss from yesterday then we will be in a better position to be the disruptor as opposed to being the disrupted.
These are the types of things TEoC often times deals with in our workshops. The positioning and adoption of new technologies and ways of working, creating awareness and understanding of not just what is possible, but of purpose and the implications of not moving forward.
It’s all about the experience!!!
Are you having challenges getting people on board with new technologies or ways of working?
Interested? Please contact David Savage directly:
May 18th: Speaker Facides Diones Facilitair Congres
May 18th: Speaker Facides Diones Facilitair Congres
Location is the Hanzehogeschool, Groningen
More info at https://www.facidesdione.nl/evenementen
Interested? Please contact David Savage directly:
May 7th: Speaker Baker Tilly International
Speaker Baker Tilly International
EMEA Regional Conference (Conference theme – Now for Tomorrow – Location is Riga, Latvia.
Baker Tilly International is one of the world’s leading networks of independently owned and managed accountancy and business advisory firms and is represented by 33,600 people in 147 territories worldwide. Its members provide high-quality accounting, assurance, tax and specialist business advice to mid-market corporates, privately held businesses, governments, NGOs and not-for-profits.